To help provide an answer to your question we may need some more information:
1) Have you already processed this utility payment? As a last resort it is your responsibility (as the owner of the unit) to keep the unit in good standing. Again our team will do everything we can to try to collect the payment.
2) Depending on the dates on the utility bill, the resident(s) may or may not be currently residing in the unit, this will help us pinpoint which action we can help with. Do you have a current copy of the outstanding utility bills sent to you?
Depending on the specific situation there are two options moving forward:
1) It is important to know you do have the means to move forward with legal action if the resident(s) is still residing in the unit. We have a contract with a licensed para-legal who can begin the process with the Landlord and Tenant Board, you as the owner will be responsible for all legal services associated with this process, this includes a filing fee of $186+HST. This fee will be added to the residents' outstanding balance.
2) If the resident(s) is no longer residing in the unit, you do have means to attempt to collect outstanding balances owning, either through the Landlord and Tenant Board or through our collections agency. With this action, you must have the outstanding balance paid prior to proceeding. The collections agency service fee is 40% of funds collected and the filing fee for the Landlord and Tenant Board remains the same.