We have included all important information below, in case you have any specific property related questions. If you would like a more in-depth version of this FAQ, please check out our website.
What to expect when you move in:
We have done our part to ensure your new home is cleaned and ready for your move-in. If you noticed any damages in the unit notify our team within 2 days of moving in to ensure you are not held responsible. To ensure we are providing you with the best possible experience, our team has conducted video inspections prior to you moving in.
Is my unit furnished?
Yes, your unit is furnished, but you will need to bring your own mattress.
Important Key Information:
You will need to go down to the condo office in the lobby to have your unit key coded every 6 months.
How do I Setup the WIFI?
The Condo at 1900 Simcoe has an arrangement with Bell for all internet services. You will need to call Bell to sign up and schedule an installation time.
It is very important that residents call the Bell Preferred Building toll free number provided in the Preferred Building Reference Document (attached).
(All residents need to call in to register, even existing Bell customers.)
This is a dedicated queue that specializes in supporting Preferred Building residents. This number is equipped to handle all Ordering, Billing and Technical concerns for Bell TV, Bell Internet and Bell Home Phone.
**Please note that it does not support Bell Mobility.
All residents need to call in to register, even existing Bell customers.
Residents are fully able to add any incremental equipment (e.g. TV receivers), services (e.g. Bell
Home Phone), or TV channels over and above the Preferred Building package at their individual cost.
All Residents will receive a monthly invoice from Bell.
If they have only ordered the Preferred Building package it will be $0.
If they have added additional monthly services or ordered one time items such as Pay-Per-View, they will have a balance to be paid.
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How do I pay my utilities?
Prior to moving in you will have already set up an account with Carma Billing services. You will receive a paper bill in your mailbox for the first month you move in, however you can contact Carma directly to setup online monthly billing.
Note: if you wish for utility payments to come out automatically, please fill out Carma Billing Services Pre-authorized payment form by using the same link above.
Upon moving in, you will have received a unit key and a mail key. (If you did not receive a mail key, please inform our team within 3 business days). Mailboxes are located in the lobby of the 1900 Simcoe building. Some parcels are delivered to your door, as packages are not accepted at the lobby office. If you would like to sign up for LuxerOne mailboxes (parcel service), please contact the condominium team at Bernadine@nadlan-harris.com.
What does the Condominium Team Do, and How do I contact them?
The condo manages all things outside of your unit, as well as the internet. If you have any questions pertaining to garbage disposal, elevators, parcel services, building maintenance/cleanliness, visitor and commercial parking, and/or coding your unit key, you will need to contact the condo.
Nadlan-Harris Property Management Inc
Does my property allow pets?
Our community at 1900 Simcoe is pet friendly. However, if your pet becomes a public disturbance, next steps can be taken.
Where is parking, visitor parking and how long can it be used?
There is paid parking available in the lot that we lease out to residents of the community, if you are interested in parking, you can reach out to our team for availability. There is paid visitor parking, available through the Honk Mobile App https://www.honkmobile.com and commercial parking is located near the entrance of the parking lot. Any Parking related inquires dealing with Visitor, Commercial, and Independent Owner Managed parking please email Bernadine@nadlan-harris.com.
How to get a replacement key?
If you lose your unit key or mail key, you can email us at Help@portsmouth.ca and request a new one. There is a $50+HST charge for unit keys and $35+HST for mail keys.
Have other questions?
Check out our comprehensive online FAQ here. We can also be reached by phone at 1-888-920-4550, or via email firstname.lastname@example.org.