We have included all important information below, in case you have any specific property related questions. If you would like a more in-depth version of this FAQ, please check out our website.
What to expect when you move in:
We have done our part to ensure your new home is cleaned and ready for your move-in. If you noticed any damages in the unit notify our team within 2 days of moving in to ensure you are not held responsible. To ensure we are providing you with the best possible experience, our team has conducted video inspections prior to you moving in.
Is my unit furnished?
Yes, your unit is furnished, but you will need to bring your own mattress.
Important Key Information:
You will need to go down to the condo office in the lobby to have your unit key coded every 6 months.
How do I Setup the WIFI?
To get started you will need to reset the modem available in the access closet in your unit and connect to the WIFI using the password located at the back of the modem and create a new password once connected.
AC/Furnace Thermostat, Dishwasher, Garbage
Click here to watch ->Thermostat FAQ
Click here to watch ->Dishwasher FAQ
Click here to watch ->Garbage and Recycling
How do I pay my utilities?
Prior to moving in you will have already set up an account with Carma Billing services. You will receive a paper bill in your mailbox for the first month you move in, however you can contact Carma directly to setup online monthly billing.
Note: if you wish for utility payments to come out automatically, please fill out Carma Billing Services Pre-authorized payment form by using the same link above.
Upon moving in, you will have received a unit key and a mail key. (If you did not receive a mail key, please inform our team within 3 business days). Apartment and studio units have mailboxes located in the lobby of the 1800 Simcoe building, and townhome units have mailboxes located at the road entrance to the community. Some parcel are delivered to your door, as larger packages are not accepted at the lobby office. If you would like to sign up for Snaile mailboxes (parcel service) please email Utownsadmin@alwington.com.
What does the Condominium Team Do, and How do I contact them?
The condo manages all things outside of your unit, as well as the internet. If you have any questions pertaining to garbage disposal, elevators, parcel services, building maintenance/cleanliness, visitor and commercial parking, and/or coding your unit key, you will need to contact the condo.
Does my property allow pets?
Our community at 1720-1800 is not pet friendly. (Certified service pets are allowed as long as documentation is provided prior to moving in.)
Where is parking, visitor parking and how long can it be used?
There is paid parking available in the lot that we lease out to residents of the community, if you are interested in parking, you can reach out to our team for availability. There is paid visitor parking, available through the Honk Mobile App https://www.honkmobile.com and commercial parking is located near the entrance of the parking lot. Any Parking related inquires dealing with Visitor, Commercial, and Independent Owner Managed parking please contact the condo at Utownsadmin@alwington.com.
How to get a replacement key?
If you lose your unit key or mail key, you can email us at Help@portsmouth.ca and request a new one. There is a $50+HST charge for unit keys and $35+HST for mail keys.
Have other questions?
Check out our comprehensive online FAQ here. We can also be reached by phone at 1-888-920-4550, or via email email@example.com.