We have included all important information below, in case you have any specific property related questions. If you would like a more in-depth version of this FAQ, please check out our website.
What to expect when you move in:
We have done our part to ensure your new home is cleaned and ready for your move-in. If you noticed any damages in the unit notify our team within 2 days of moving in to ensure you are not held responsible. To ensure we are providing you with the best possible experience, our team has conducted video inspections prior to you moving in.
Is my unit furnished?
Most of our units at 505 and 513 Albert St are furnished.
We do have a few units which are unfurnished, this will have been included in your lease, and in communication with the leasing team. In this case, you will need to bring your own furniture.
AC/Furnace Thermostat, Dishwasher
There will be an owner's manual in your unit regarding the use of each of your appliances.
How do I pay my utilities?
Prior to moving in, you or one of your roommates will have been required to set up an account with Utilities Kingston.
Mail and Replacement Keys
Upon moving in, you will have received a unit key, mail key and garbage key. (If you did not receive all 3 keys, please inform our team within 3 business days of moving in). If you lose your unit key, mail key, or garbage key, you can email us at help@portsmouth.ca to request a new one. There is a $50 +HST fee for unit keys and a $35+HST fee for mail keys.
Does my property allow pets?
Our properties at Albert Terrace are pet friendly. However, you should ensure that your roommates are ok with your pet. If it becomes a public disturbance, next steps can be taken.
Is Housekeeping Included?
Housekeeping is provided twice per month. Due to COVID-19, we ask that you participate in our communications monthly regarding housekeeping.
Have other questions?
Check out our comprehensive online FAQ here. We can also be reached by phone at 1-888-920-4550, or via email help@portsmouth.ca.