As the homeowner, you are able to access your tenant's information (including contact information) through your online owner portal.
You have signed an agreement with our team to coordinate all tenant relations. If you wish to connect with the tenant on your own you must include Portsmouth in all communications, as outlined in our Terms and Conditions, section 5J. The simplest way to do this is through email.
With our team being included in these communications, we are able to ensure compliance with the Residential Tenancy Act and the Landlord and Tenant Board, for the best interests of all parties involved.